“You said you feel you have been ‘wronged’ because this set no longer works,” a representative said. When you appealed the rejection, you received a note that I find troubling. Where my friends at the Society were wrong is in assuming that this was your problem, not theirs. If there’s one thing I’ve learned from advocating these kinds of cases, it’s to never say never.) The technology it sold you back in 2000 is no longer supported, and my own research suggests that you wouldn’t be able to easily make the CDs you own backward-compatible with your current PC. National Geographic is right, in one sense. I can’t be impartial in this case but I also can’t look the other way. My latest book, “How To Be The World’s Smartest Traveler,” was published by National Geographic. If I bought all of the issues of National Geographic on CD-ROM and could no longer view them, I’d also be unhappy.īefore we go any further, a big disclaimer: I am National Geographic Traveler’s reader advocate and an editor at large for the magazine. Sean Corcoran, Lawrence, Mass.Īnswer: This is not silly at all. I also wonder if the disks now being sold could soon be worthless because the Society again decides to abandon its obligations once it has a customer’s money in hand. I am rather offended that the only solution offered is that I pay for the exact same thing twice. But it appears to me that the Society made a decision not to fulfill its obligation in this instance. I would understand if the Society asked me to purchase the 2000s update or something, I’d understand that. The email went on to say I can now buy a 7 CD-ROM set. We apologize for any inconvenience that this may cause.

No updates are available for this version of the software, and we are no longer able to provide any technical support for the CD-ROM collection. “Unfortunately, as technology changed and improved, the Complete National Geographic Collection on CD-ROM became outdated and was discontinued in 2002. An inquiry to the Society resulted in this email: No way to view the magazines or search them. I went to use the set the other day with my son, and I learned it was no longer “supported” by the society. Compare and buy travel insurance now at. Our unbiased comparison engine allows travelers to read reviews, compare pricing and benefits and buy the right policy with a price guarantee, every time. makes it fast and easy to compare and buy travel insurance online from top-rated providers.

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